If none of them work for you, then try the following solutions to update your iPhone. Some users have successfully solved the problem through one of these steps. Before you take any further steps, it is strongly recommended that you do the following: try another Apple USB cable, restart or reinstall iTunes, and try another computer. How to fix iTunes stuck on Preparing iPhone for software update Why is iTunes stuck on Preparing iPhone for software update? How to solve this problem and update iPhone smoothly without error? Now, read on to get the best and effective solution. Therefore, if your iTunes is stuck on Preparing iPhone for software update for several hours, it is obviously abnormal, indicating that the update has basically failed. Moreover, the entire update process (from software download to update completion) usually takes only 15 to 30 minutes.

Under normal circumstances, it takes only a few seconds (up to 1 minute) for iTunes to prepare iPhone for software update.

But it is stuck on 'Preparing iPhone for software update' for 2 hours. I am trying to update my iPhone by connecting to iTunes on my computer. ITunes Stuck on Preparing iPhone for Software Update, What to Do?

Iphone wont extract software